Frequently Asked Questions

Our jewelry features lab-grown white, pink, and yellow diamonds. Each product page lists the diamond shape, stone count, approximate total carat weight, color, clarity, and available configurations. Explore lab-grown diamonds.

Our white diamonds are F color. Our current product specifications list VS1–VS2 clarity. Check the Diamond Details section on the product page for your chosen piece. Learn about the 4Cs.

Yes. Our pink and yellow lab-grown diamonds undergo post-growth treatment to create or enhance their color. Treatment methods may vary by diamond; information provided by the manufacturer or grading laboratory is disclosed. For white diamonds, applicable post-growth treatment is disclosed when relevant. Read about treatments.

Our current jewelry collection is crafted in solid 14K gold. Yellow, white, and rose gold options vary by design and diamond color. The product page shows the options available for that piece. Explore gold colors and alloys.

Please contact us before ordering if a grading report is important to you. The product specifications describe the jewelry, but do not promise an individual report for every diamond or piece. We can confirm the documentation available for the item you are considering.

Total carat weight is the combined weight of the diamonds in the piece or pair, as described on its product page. It is not necessarily the weight of one diamond. Diamond dimensions, total carat weights, and gold weights are approximate averages and may vary slightly with manufacturing and hand finishing.

Eligible preorder jewelry is offered at 20% off during our introductory promotion for the first 100 orders, subject to the displayed terms and exclusions. The product page shows the retail price; the discount is applied to eligible pieces in your bag and confirmed at checkout. Preorder jewelry is manufactured after your order is placed. View the Preorder Policy.

Preorder — Estimated Delivery 4–6 Weeks from the date of your order. Preorder jewelry is not available for immediate delivery. Unless a different timeframe is disclosed on the product page, the estimate is 4–6 weeks after ordering, not a guaranteed delivery date.

We will keep you informed every step of the way with weekly updates on your order’s progress—from the start of production and final finishing to arrival at our facility for inspection and preparation for shipping. Each update will let you know where your piece is in the process, even if it remains at the same stage that week. Once your jewelry ships, we will send shipping confirmation and tracking information. View Shipping & Delivery.

Full payment is collected at checkout when you place your preorder, together with applicable taxes and any other disclosed charges. It is not a deposit or a payment collected at shipment. View preorder payment terms.

You may request cancellation for a full refund before manufacturing or production of your piece begins. Contact Customer Care promptly; cancellation is confirmed only when our team approves it. Once production begins, the preorder is final sale for change-of-mind purposes and the standard 30-day return window does not apply. This does not limit your rights for damaged, defective, or incorrect items, or rights provided by applicable law. Read the full cancellation terms.

We will make reasonable efforts to keep you informed of a material production or delivery delay. If we cannot ship within the timeframe promised at purchase, we will provide the notices and options required by applicable law, which may include agreeing to a revised timeframe or canceling for a refund. View delay information.

Use the available options on each product page and review the specifications before adding the piece to your bag. The displayed diamond details and measurements update with your selection. Current ring specifications list US size 7; contact us before ordering if you need a different size. Availability of another size must be confirmed. Explore ring sizing.

Contact us as soon as possible with your order number and the requested change. Changes are subject to production and fulfillment status; we cannot guarantee a change once processing or shipping has begun. Please wait for confirmation from Customer Care.

Our U.S. website prices are in U.S. dollars. Applicable sales tax is calculated at checkout. Review the order summary for your discount, tax, and total before paying. View our Terms & Conditions.

We currently ship within the United States only. International shipping is not available at launch. Enter your complete shipping address at checkout to confirm delivery availability. View the Shipping & Delivery Policy.

Standard shipping and shipping insurance are included for our current preorder offer, as shown in your bag and at checkout. Insurance is subject to the applicable coverage terms. Any additional shipping charge, if offered, will be disclosed before payment. Read shipping and insurance details.

We provide shipping confirmation and tracking information when your order is dispatched. An adult or authorized signature may be required depending on order value, destination, carrier, and security requirements. Please monitor tracking and arrange for someone to receive a signature-required package.

Contact Customer Care promptly for a missing shipment. If the jewelry arrives damaged, defective, or incorrect, please contact us within 5 calendar days of delivery, retain the packaging and documentation, and provide clear photographs. We will evaluate the issue and arrange an appropriate remedy. Applicable consumer rights are not limited by this summary. Read delivery assistance details.

Eligible standard jewelry may be returned or exchanged when you submit a request within 30 calendar days of documented delivery. Jewelry must be unworn, unused, undamaged, and unaltered, with the required original packaging, tags, documentation, and promotional gifts. After authorization, ship it back within 7 calendar days. Preorders have separate terms. View all eligibility requirements and exclusions.

Submit your order number and item details through our Return & Exchange Form. Wait for authorization and insured shipping instructions before sending any jewelry. Exchanges depend on availability; price differences and applicable charges are confirmed before a replacement order is completed.

Eligible standard returns have no restocking fee. We provide an insured return label; any label cost deducted from your refund is disclosed before you authorize the return. The label cost is waived for damaged, defective, or incorrect items. Approved refunds are processed to the original payment method within 7 business days of receiving the return, following inspection; your bank may need additional time. Read the full refund terms.

Clean gently with warm water, mild soap, and a soft brush, then dry with a soft cloth. Store pieces separately and avoid impact, harsh chemicals, and activities that could damage the settings. If a stone feels loose or a clasp needs attention, stop wearing the piece and contact us. Read our jewelry care guide.

Use our Contact Form or email info@labdiamondsofamerica.com. For an existing order, include your order number and the item name. For a repair or product concern, describe the issue and provide photographs when possible so we can advise on the next step.